FAQs
How can I contact Platinum Peak?
You can email us at (info@platpeak.com), where our customer service team will be happy to help you with whatever you need!
Do you ship internationally?
Yes
Where do you ship from?
We ship from Hauppauge, New York, USA
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received. See return policy [Return/Refund Policy]
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX), PayPal and other payments.
When will my order be processed?
All orders are handled and shipped out from our associate warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. Orders will be processed either same-day or within 1 business days from the order date and shipped the following day.
How long will it take to receive my order?
Due to high demand, orders may take between 2-5 business days
What if I don't receive my order?
If you don't receive your order within 2 weeks after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please read our Return/Refund policy [Return/Refund Policy]. If you situation is outside of what is covered on our Return/Refund policy please contact us at (info@platpeak.com)
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days after approval of returned item or cancellation request. Please contact your card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return after the returns approval, here's what to do: Contact your bank/credit card company. It may take some time before the refund is posted to your account. [Return/Refund Policy]